Executive Summary
Successful data platform transformation requires clear role definition, accountability frameworks, and structured stakeholder engagement. This guide outlines the key roles, responsibilities, and engagement patterns needed to ensure your Amos implementation delivers maximum value with minimal organizational disruption.Why Role Clarity Matters
Fund operations involve multiple stakeholders with different priorities, timelines, and success metrics. Clear role definition prevents conflicts, ensures accountability, and enables effective decision-making throughout the transformation process.
Core Stakeholder Roles
Fund Leadership Team
- Chief Operating Officer (COO)
- Chief Financial Officer (CFO)
- Chief Investment Officer (CIO)
Primary Accountability: Overall transformation success and operational excellenceKey Responsibilities:
- Provide executive sponsorship and strategic direction
- Allocate resources and remove organizational obstacles
- Champion change management and culture transformation
- Ensure alignment with business objectives and priorities
- Make final decisions on process changes and investments
- Operational efficiency improvements (30-50% reduction in manual processes)
- Stakeholder satisfaction and adoption rates (>85%)
- Project timeline and budget adherence
- Business value realization and ROI achievement
- Transformation scope and timeline approval
- Resource allocation and budget decisions
- Process change authorization
- Escalation resolution and conflict management
Operational Leadership Team
- Head of Compliance
- Head of Fund Operations
- Head of Investor Relations
Primary Accountability: Regulatory compliance and risk managementKey Responsibilities:
- Ensure regulatory reporting accuracy and timeliness
- Validate audit trail and data lineage capabilities
- Oversee compliance monitoring and exception management
- Manage regulatory change impact and adaptation
- Ensure data privacy and security compliance
- Regulatory reporting automation (>90%)
- Audit finding reduction (>50%)
- Compliance monitoring coverage (100%)
- Risk identification and mitigation effectiveness
- Weekly during compliance system integration
- Monthly during ongoing operations
- Ad-hoc for regulatory changes and audits
- Amos compliance monitoring capabilities (4 hours)
- Audit trail and lineage tools (2 hours)
- Exception management workflows (2 hours)
Technical and Data Teams
- Data Owner/Steward
- IT/Technical Lead
- Business Analyst
Primary Accountability: Data governance and quality assuranceKey Responsibilities:
- Define data governance policies and procedures
- Ensure data quality standards and monitoring
- Manage data access controls and security
- Oversee data lineage and documentation
- Coordinate cross-functional data requirements
- Data quality score achievement (>95%)
- Data governance policy compliance (100%)
- Data access request resolution time (< 24 hours)
- Data lineage documentation completeness (100%)
- Monitor data quality dashboards and alerts
- Review and approve data access requests
- Investigate and resolve data quality issues
- Update data documentation and lineage
- Amos data governance framework (6 hours)
- Data quality monitoring and alerting (4 hours)
- Access control management (3 hours)
- Data lineage and documentation tools (3 hours)
RACI Matrix by Implementation Phase
Adapt Phase (Weeks 1-4)
| Activity | COO | CFO | CIO | Compliance | Ops | IR | Data Owner | IT Lead | Bus Analyst |
|---|---|---|---|---|---|---|---|---|---|
| Project Charter | A | C | C | C | C | C | I | I | R |
| Technical Setup | C | I | I | C | C | I | C | R | C |
| Data Integration | C | A | A | A | A | A | R | R | C |
| Process Documentation | C | C | C | C | A | C | C | C | R |
| Stakeholder Communication | R | C | C | C | C | C | I | I | C |
Align Phase (Weeks 5-12)
| Activity | COO | CFO | CIO | Compliance | Ops | IR | Data Owner | IT Lead | Bus Analyst |
|---|---|---|---|---|---|---|---|---|---|
| Governance Framework | A | C | C | R | C | C | R | C | C |
| Process Standardization | A | R | R | R | R | R | C | C | R |
| Training Delivery | C | C | C | C | A | C | R | R | R |
| Quality Assurance | C | A | C | A | A | C | R | R | C |
Upgrade Phase (Weeks 13-24)
| Activity | COO | CFO | CIO | Compliance | Ops | IR | Data Owner | IT Lead | Bus Analyst |
|---|---|---|---|---|---|---|---|---|---|
| Advanced Analytics | C | A | A | C | C | A | R | R | R |
| Process Automation | A | C | C | C | R | C | C | R | R |
| Innovation Initiatives | A | C | R | C | C | C | C | R | C |
| Continuous Improvement | A | C | C | C | R | C | R | C | R |
Stakeholder Engagement Framework
Communication Patterns and Cadence
Executive Steering Committee
Participants: COO, CFO, CIO, Project Lead
Frequency: Bi-weekly during implementation, monthly during operations
Duration: 60 minutes
Agenda: Progress review, issue escalation, strategic decisions, resource allocation
Operational Working Group
Participants: Ops, Compliance, IR, Data Owner, Business Analyst
Frequency: Weekly during implementation, bi-weekly during operations
Duration: 90 minutes
Agenda: Process design, requirements review, testing coordination, issue resolution
Technical Working Group
Participants: IT Lead, Data Owner, External Vendors, Business Analyst
Frequency: Daily during integration, weekly during operations
Duration: 30-60 minutes
Agenda: Technical progress, integration issues, performance monitoring, security updates
Change Management Forum
Participants: All stakeholders (rotating participation)
Frequency: Monthly during implementation, quarterly during operations
Duration: 120 minutes
Agenda: Training updates, adoption metrics, feedback collection, success stories
Escalation Procedures
1
Level 1: Working Group Resolution
Timeframe: 1-2 business days
Scope: Technical issues, process questions, minor requirement changes
Decision Makers: Working group leads and subject matter experts
2
Level 2: Operational Leadership
Timeframe: 3-5 business days
Scope: Process conflicts, resource constraints, moderate scope changes
Decision Makers: Department heads and operational leaders
3
Level 3: Executive Steering
Timeframe: 5-10 business days
Scope: Strategic decisions, major scope changes, budget impacts
Decision Makers: Executive steering committee
4
Level 4: Fund Leadership
Timeframe: As needed
Scope: Fundamental project direction, major investment decisions
Decision Makers: Fund partners and board
Training and Development Framework
Role-Based Training Paths
- Executive Leadership
- Operational Leaders
- Power Users
- End Users
Training Objectives:
- Understand strategic value and business impact
- Learn governance and oversight responsibilities
- Develop change leadership capabilities
- Amos Strategic Overview (2 hours)
- Executive Dashboard and KPI Review (1 hour)
- Change Leadership Best Practices (2 hours)
- ROI Measurement and Value Realization (1 hour)
Training Schedule and Milestones
Success Metrics and KPIs by Role
Executive Leadership Metrics
Strategic Value
- ROI achievement vs. projections
- Operational efficiency improvements
- Competitive advantage indicators
- Stakeholder satisfaction scores
Organizational Health
- Change adoption rates
- Employee engagement scores
- Training completion rates
- Culture transformation indicators
Operational Leadership Metrics
Process Excellence
- Process cycle time reductions
- Error rate improvements
- Automation adoption rates
- Quality score achievements
Team Performance
- Team productivity improvements
- Skill development progress
- User satisfaction scores
- Support ticket resolution
Technical Team Metrics
System Performance
- System uptime and availability
- Performance benchmark achievement
- Integration success rates
- Security compliance scores
Data Quality
- Data accuracy percentages
- Data freshness metrics
- Lineage completeness scores
- Governance compliance rates
Communication Plans and Templates
Stakeholder Communication Matrix
| Stakeholder Group | Information Needs | Frequency | Format | Owner |
|---|---|---|---|---|
| Executive Leadership | Strategic progress, ROI metrics, major decisions | Bi-weekly | Executive dashboard, brief reports | COO/Project Lead |
| Operational Teams | Process changes, training schedules, performance metrics | Weekly | Team meetings, email updates | Department Heads |
| Technical Teams | System status, integration progress, technical issues | Daily | Stand-ups, technical dashboards | IT Lead |
| End Users | Training announcements, system changes, tips & tricks | As needed | Email, intranet, training sessions | Training Lead |
Ready to Define Your Team Structure?
Successful transformation requires the right people in the right roles with clear accountability. Our change management experts can help you assess your current team, identify gaps, and develop a customized organizational structure for your Amos implementation.Schedule a Team Readiness Assessment